Customer Service Engels (3 maanden FT)

Algemene omschrijving

The company you will be working for is a world leader in innovative casual footwear for men, women and children, offers several distinct shoe collections with more than 200 styles to suit every lifestyle. As light hearted as they are lightweight, this brands footwear provides profound comfort and support for any occasion and every season. The company's products are sold in 125 countries. Every day, millions of users of these shoes around the world enjoy the exceptional form, function, versatility and feel-good qualities of these shoes while work, school and play.

For our Head office in Scheveningen (The Hague, The Netherlands), we are looking for a Customer Service Representative with experience in a Customer Service environment and who is currently residing in/close to The Hague. You are an English Native speaker and preferably also fluent in another European language (both verbal and written).

The responsibility of the Customer Service Representative is to ensure that our customers receive an appropriate level of service. He/she needs to interact with customers in order to provide and process information and resolve issues.

The Main tasks and responsibilities of the Customer Service Representative are:

• Handle customer enquires such as, order status, product information, etc.
• Handle complaints
• Manage administration
• Problem solving Contribute to process improvement
• Maintain product knowledge
• Liaise with other departments such as finance, distribution, product etc.

Gestelde eisen

• You have at least a Community College level degree (MBO)
• Good communication and problem-solving skills
• Good interpersonal skills
• Customer service orientation
• Stress tolerance

Aanbod

• We offer A good salary, depending on experience and education.
• A 40 hour workweek.
• An informal and international work environment.
• 25 holiday days per calendar year (based on a full time contract).
• 8% holiday allowance per year.
• Good commuter expense reimbursement.
• The possibility to take part in our Company Fitness Program.

Uren

40uur